FAQ

General Questions

Q: What types of safes do you offer?
A: We offer a wide range of safes including gun safes, home safes, fireproof safes, waterproof safes, and vault doors from top brands like Sports Afield, Remington, Winchester, American Security (AMSEC), Hornady, SnapSafe, and Lockdown.

Q: How do I choose the right safe for my needs?
A: Consider what you need to protect (e.g., firearms, documents, valuables), the level of security required, fire and water resistance ratings, size, and your budget. Our product descriptions and customer service team can assist you in making the best choice.

Q: Are your safes fireproof and waterproof?
A: Many of our safes offer fire and water protection. For example, SnapSafe modular safes provide 1½” of ceramic fiber fire protection rated at 2300°F for one hour and feature door seals that expand during a fire to protect contents from hot air and water damage.

Brand-Specific Questions

Q: Where can I find manuals and support for my safe?
A: Each brand offers support resources:

• Sports Afield & Remington: SA Consumer Products Support

• Winchester: Winchester Safes Support

• American Security (AMSEC): AMSEC Knowledge Base

• Hornady: Hornady Support

• SnapSafe: SnapSafe Support

• Lockdown: Lockdown FAQs

Q: How do I get replacement keys for my Hornady or SnapSafe safe?
A: Contact Hornady at 1-800-338-3220 with your key number (found on the lock mechanism or key), proof of purchase or photo ID, and the serial number of the item.

Installation and Maintenance

Q: Can I bolt down my safe?
A: Yes, many safes come with pre-drilled holes for bolting down. For instance, SnapSafe modular safes have four pre-drilled holes in the bottom panel for bolting down or running wires for accessories.

Q: What should I do if my electronic lock isn't working?
A: First, check and replace the batteries. For example, SnapSafe safes retain your combination code even if the battery dies; simply replace the battery to regain access. If issues persist, consult the manufacturer's support resources or contact our customer service.

Orders and Shipping

Q: What payment methods do you accept?
A: We accept major credit cards including Visa and MasterCard. All prices and payments are in U.S. dollars. Personal checks and money orders are not accepted at this time.

Q: Do you ship internationally?
A: Currently, we only ship to the continental United States, Alaska, and Hawaii.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.

Warranty and Returns

Q: What is your return policy?
A: Returns are accepted within 30 days of purchase, provided the item is in its original condition and packaging. Please contact our customer service to initiate a return.

Q: Do your safes come with a warranty?
A: Yes, all our safes come with manufacturer warranties. Warranty details vary by brand:

• Sports Afield & Remington: SA Consumer Products Warranty

• Winchester: Winchester Safes Warranty

• American Security (AMSEC): AMSEC Warranty Information

• Hornady: Hornady Warranty Information

• SnapSafe: SnapSafe Warranty Information

• Lockdown: Lockdown Warranty Information

If you have further questions or need assistance, please contact our customer service team.